Oceania Cruises Service Excellence: Alex Casey

Brae, Birregurra

Earlier this year, an American guest dining (and staying) at Birregurra restaurant Brae commented to restaurant manager Alex Casey that, despite driving around Victoria for over a week, he had yet to set eyes on a kangaroo. He was beginning to believe they didn’t exist, he joked. Casey, who had until then been enthusiastically talking martinis with this guest, exclaimed, “There’s a mob of kangaroos on the property. After dinner I’d be happy to engineer an introduction.” (He did; the guest was thrilled.)

It wasn’t the first time we’ve seen Casey not only rise to the occasion of excellent service but go above and beyond it. His ease while providing synchronised, extremely intentional table service permeates the whole dining experience at Brae. Casey’s genuine care for the guest and their enjoyment provides more than hospitality – at his best he offers something verging on magic.