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Optus CEO Stephen Rue.

‘Inexcusable’: Optus staff face sack after review into Triple Zero outage

The telco’s chairman calls the findings of an independent review into the incident “a sobering read for everyone at Optus”.

  • David Swan

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Optus chair John Arthur, Singtel CEO Kuan Moon Yuen, and Optus CEO Stephen Rue speak to media following a meeting with communications minister Anika Wells.

Optus’ scolding puts the blowtorch on all the telcos

The federal government’s grilling of Optus high command seems all bark and little bite, with fixing Triple Zero a test for both sides.

  • Supratim Adhikari
Communications minister Anika Wells speaks to media after meeting with Optus executives in Sydney.

‘I’m still a new minister’: Anika Wells under pressure over Optus saga

Anthony Albanese has publicly backed the communications minister in the wake of multiple Triple Zero outages and three deaths.

  • David Swan and Nick Newling
Optus could not have dreamt of a worse start to a week – its top brass is going to get a grilling from the federal government and its brand continues to get flamed by the public..

Double-decker disaster spells trouble for Optus top brass

The chorus baying for Rue’s departure is getting louder, but he can’t be the only casualty of the string of outages that has stung Optus.

  • Elizabeth Knight
Optus CEO Stephen Rue speaks to the media during a press conference regarding the Triple Zero call failures.

Optus CEO to keep job as human error blamed for Triple Zero failure

Stephen Rue says that human error by staff at home and abroad was responsible for the catastrophic Triple Zero failure that cost at least three lives.

  • David Swan
Former NSW premier Gladys Berejiklian has been keeping a low profile.

Where is Gladys Berejiklian in the Optus drama?

The former NSW premier clearly had no hand in the technical aspects of the Triple Zero debacle, but it’s odd she’s played no role in the ensuing crisis management.

  • Elizabeth Knight
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There will be more outages like Optus’ as tech runs the world

There’s an expectation that technology should always work. But in reality, tech failures like the one at Optus are routine.

  • Stephen Bartholomeusz
Optus boss Stephen Rue.

From rebuilding the Storm to COVID: Who is Optus chief Stephen Rue?

Coming into a company in crisis, the Irishman had experience at one of the most vexed public institutions.

  • Calum Jaspan
Optus announced the deaths on Friday.

Has Optus learnt anything from the ‘technical’ problems of the past two years?

The telco has now had two botched upgrades. Chief Stephen Rue’s tenure is almost certainly headed for a swift end. 

  • Supratim Adhikari
A class action lawsuit is been issued against Optus after a major hack last year.

Optus desperately needs a reset. Here’s what comes next

Australia’s second-largest telco is priming for a much-needed reboot after suffering the nation’s worst data breaches and telecommunications outages.

  • David Swan