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Optus executives will appear before a Senate inquiry into a deadly outage of the Triple Zero network.

Optus to cut 200 jobs after horror year

Australia’s second-largest telco is attempting to reset following a catastrophic year, but is cutting jobs when it has already come under fire over outsourcing.

  • David Swan

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Optus CEO Stephen Rue.

‘Inexcusable’: Optus staff face sack after review into Triple Zero outage

The telco’s chairman calls the findings of an independent review into the incident “a sobering read for everyone at Optus”.

  • David Swan
James Chisholm, formerly the deputy secretary of the department of communications, has been tapped to takeover as Attorney-General’s new chief of staff.

Michelle Rowland taps bureaucrat of Optus debacle fame as chief of staff

The attorney-general has decided James Chisholm, who held a senior leadership position in a department that could barely manage an email inbox, is the best man to run her office.

  • John Buckley
The iPhone X, which has been affected by the issue, was released in 2017.

Apple issues fix after update cut older iPhones from Telstra network

An Apple software update introduced to fix a Triple Zero network issue left some older iPhones unable to receive or make calls on the country’s largest network.

  • Elias Visontay, Tim Biggs and Nick Bonyhady
TPG Telecom chief executive Inaki Berroeta.

Senators accuse telcos of Triple Zero ‘cover-up’ over system failures

Almost 100,000 Samsung phones still can’t reliably call Triple Zero, and the inquiry into the system has revealed dysfunctional communications between telcos, regulators and the federal government.

  • David Swan
Optus customers say they are still impacted by outages in Brisbane despite the telco assuring them the network was restored on Wednesday.

Optus customers remain without service 12 hours after connection ‘restored’

The telco said on Wednesday the network had been restored. But on Thursday morning, many cranky customers still had no service.

  • Courtney Kruk and Catherine Strohfeldt
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Communications minister Annika Wells travelled to New York to spruik Australia’s landmark teen social media ban.

Minister refuses to explain $100,000 New York flights to spruik social media ban

Taxpayers footed almost $100,000 for flights and $70,000 for an event during Communications Minister Anika Wells’ trip to New York in the days after the Optus outage.

  • Brittany Busch and Nick Newling
Optus will have to comply with the legislation.

Victorian premier demands answers after copper thieves trigger Optus crisis

Jacinta Allan has sought an urgent briefing after another Optus outage left more than 14,000 customers in the lurch.

  • David Swan and Rachel Eddie
Optus has held the naming rights to Perth’s premier sporting stadium since 2017. But after a string of recent scandals, does it still deserve to?

The eyes of the cricketing world are on Perth. But about that stadium...

With the naming rights deal due to expire in 2027, the question has to be asked: why does the state government not pull down Optus’ logos permanently?

  • Jamie Freestone
Can Australians still trust the three digits they’ve been taught to dial since childhood?

Think the government runs Triple Zero? Wrong. No wonder it’s failing

Failure, incompetence, even negligence typically occurs in a context that makes it likely. So it is with our lifesaving emergency service that keeps collapsing.

  • Waleed Aly