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Westpac outage leaves customers unable to access online banking
Updated ,first published
Westpac customers were cut off from the bank’s online services after an outage on Monday night that stretched into the early hours of Tuesday.
The bank said customers were unable to access their account information via online and mobile banking platforms following a “routine technology update”.
“Our teams are working to fix the issue,” the bank posted on its social media accounts. “We apologise for any inconvenience and will continue to share updates here.”
Shortly after 5am on Tuesday morning, the bank said services had been restored.
Downdetector, a website that tracks online outages, recorded thousands of complaints from Australians from about 8.30pm, with reports spiking at 9pm.
The bank acknowledged the outage about 9.20pm with its social media posts.
Customers on social media had complained they could not log in to their online accounts to see their account or card details, pay bills or make transfers.
“Yep I can’t see any accounts, it’s saying I have no accounts and no cards,” one person wrote on Facebook.
Others said they logged into the app only to see their bank balance sitting at zero.
One user said they had to leave their trolley full of groceries at the checkout because they couldn’t pay for it.
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Esther Han was a homepage editor at The Sydney Morning Herald, based in Sydney and later New York City. She previously covered state politics, health and consumer affairs, and contributed food reviews.Connect via X or email.