Asia dominates world's best airports list

Previous SlideNext Slide

Asian airports, with Seoul's Incheon top of the list for the fifth year in a row, have been voted by travellers the world's top five for passenger service, the global airports body ACI said yesterday.

Australian airports were nowhere to be seen in the results.

Singapore's Changi was second in 2009 and Hong Kong third, both also for the second year in a row, in its annual Airport Service Quality survey, said ACI, the Geneva-based Airports Council International.

But two newcomers - Beijing and India's Hyderabad Rajiv Gandhi International - moved into fourth and fifth place, edging out Nagoya-Central Japan International and Canada's Halifax, Nova Scotia who held those places in 2008.

"All (these airports) have learned to focus on key performance factors that their passengers appreciate," said ACI Director General Angela Gittins in a statement.

Australian airports failed to rank in the top five of any category, including the Asia-Pacific region rankings and rankings by size of airport (based on number of passengers).

The ACI survey is based on regular monthly questionnaires filled in by passengers passing through well over 100 leading world airports in some 45 countries. A total of 118 airports were involved in the 2009 survey.

1) Incheon (ICN)
2) Singapore (SIN)
3) Hong Kong (HKG)
4) Beijing (PEK)
5) Hyderabad (HYD)

Africa
1) George (GRJ)
2) Johannesburg (JNB)
3) Cairo (CAI)
4) Port Elizabeth (PLZ)
5) Durban (DUR)

Asia-Pacific
1) Incheon (ICN)
2) Singapore (SIN)
3) Hong Kong (HKG)
4) Beijing (PEK)
5) Hyderabad (HYD)

Europe
1) Keflavik (KEF)
2) Zurich (ZRH)
3) Porto (OPO)
4) Malta (MLA)
5) Southampton (SOU)

Latin America & Caribbean
1) Cancun (CUN)
2) Guayaquil (GYE)
3) Barbados(BGI)
4) Mexico City (MEX)
5) Montego Bay (MBJ)

Middle East
1) Tel Aviv (TLV)
2) Dubai (DXB)
3) Abu Dhabi (AUH)
4) Doha (DOH)
5) Muscat (MCT)

North America
1) Austin (AUS)
2) Halifax (YHZ)
3) Ottawa (YOW)
4) Jacksonville (JAX)
5) Portland (PWM)

Fewer than 5 million passengers
1) Halifax (YHZ)
2) Ottawa (YOW)
3) Portland (PWM)
4) Guayaquil (GYE)
5) Jackson (JAN)

5 - 15 million passengers
1) Hyderabad (HYD)
2) Austin (AUS)
3) Cancun (CUN)
4) Nagoya (NGO)
5) Jacksonville (JAX)

15 - 25 million passengers
1) Baltimore/Washington (BWI)
2) Taipei (TPE)
3) Shenzhen (SZX)
4) New Delhi ( DEL )
5) Salt Lake City (SLC)

25 - 40 million passengers
1) Incheon (ICN)
2) Singapore (SIN)
3) Tokyo Narita (NRT)
4) Kuala Lumpur (KUL)
5) Shanghai Pudong (PVG)

over 40 million
1) Hong Kong (HKG)
2) Beijing (PEK)
3) Denver (DEN)
4) Dallas Fort Worth (DFW)
5) Houston George Bush (IAH)

Source: Airports Council International

Reuters

Follow Traveller on Twitter.