Woolworths
Retailers will be held responsible for what their chatbots tell you
As more companies turn to generative AI to communicate with their customers, experts say a generic disclaimer like “AI makes mistakes” isn’t good enough.
- Tim Biggs
Latest
- Opinion
- Supermarkets
Our supermarket duopoly needs to tell not just the truth but the whole truth
The ACCC/Coles Federal Court case has exposed pricing practices that push ethical boundaries. But wait until you see what they’re planning next.
- Allan Fels
Council-linked developer puts shops on market months after contentious decision
The owners of Redland Bay Shopping village have billed the property as the only shops in the area just months after council canned a rival development.
- Julius Dennis and Matt Dennien
- Exclusive
- Supermarkets
Woolworths forced to rein in chatbot that claimed to have angry mother
Woolworths has been forced to tweak its AI-powered virtual assistant after users reported bizarre interactions with the chatbot.
- Jessica Yun
- Updated
- World markets
ASX rallies to record as Woolies, WiseTech surge, BHP hits all-time high
Australia’s sharemarket gained more than $30 billion in value, tracking gains on Wall Street and buoyed by a flurry of corporate news that excited investors.
- Staff reporters
‘The right types of promotions’: Woolies lures customers back with lower prices
Lower prices for longer and weekly specials have helped Woolworths turn around consistent underperformance as it prepares to duel with the ACCC over alleged illusory discounts.
- Jessica Yun
Man’s body found near Woolworths loading dock
The 37-year-old was found unresponsive in the early hours of the morning.
- Dominique Tassell
- Editorial
- Retail
The price may not be right in high stakes legal battle between watchdog and supermarket giant
Lawyers for the Australian Competition and Consumer Commission have taken on supermarket giant Coles in the Federal Court over alleged “illusory” discounts.
- The Herald's View
The Australian ‘fraudster’, the drinkable vegan skincare and the former Miss Argentina
A couple from the Victorian town of Leongatha have found themselves caught in the middle of an incredible tale of alleged deception – one that involves a global drinkable vegan skincare brand and a supermodel.
- Sarah Danckert
‘The missing piece’: Amazon will deliver fresh food for the first time
The US juggernaut’s partnership with premium grocery chain Harris Farm addresses a major gap – and intensifies competition for Coles and Woolworths.
- Jessica Yun