Services Australia
$5b in incorrect age pension payments revealed as seniors left waiting
There were $5 billion in incorrect payments made in three years, with more than 70 per cent overpayments, according to a scathing auditor-general’s report.
- Rob Harris
Latest
- Exclusive
- Cybersecurity
Cybercriminals unleash fake Centrelink scam on vulnerable Australians
More than 270,000 malicious emails impersonating Services Australia and Centrelink have flooded Australian inboxes.
- David Swan
Australia has $1.7b in unpaid child support. These MPs have a plan to claw it back
An eight-month parliamentary inquiry heard that unpaid child support was being used as a form of financial abuse.
- Hamish Hastie
- Editorial
- Robo-debt royal commission
Shameless claim of victimisation in robo-debt scandal defies credibility
Robo-debt resulted in deaths and mental anguish among thousands of welfare recipients but one of the people who shaped the policy claims she is a victim too.
- The Herald's View
Anti-corruption body decided against robo-debt probe. Now it is being investigated
Last week, the anti-corruption commission said it would not launch an inquiry into robo-debt. That decision is now the subject of an investigation by the NACC’s inspector.
- Paul Sakkal
- Exclusive
- National
Joeanne was stabbed while at work at Centrelink. She says it should never have happened
The career public servant was left battling severe pain and nerve damage and is unable to return to work, but hopes beefed-up security will keep others safe.
- Caroline Schelle
- Exclusive
- Extreme weather
‘Opportunistic’ fraud and scams target disasters in a warming world
Financial criminals are exploiting Australia’s worsening climate disasters and extreme weather events, including fires, floods and cyclones.
- Caitlin Fitzsimmons
- Exclusive
- Pension
The government agency with a backlog of more than one million claims
Services Australia is grappling with 1.1 million unprocessed health and welfare claims. Its new boss David Hazlehurst wants to halve that by the middle of this year.
- Caitlin Fitzsimmons
- Exclusive
- Parental leave
How Amy’s newborn dream turned into a financial ordeal
The first time mother loved being home with baby Bernadette. But the months-long wait for parental leave payments became a financial problem.
- Caitlin Fitzsimmons
Shorten vows to ‘re-humanise’ Services Australia in robo-debt response
The public service and Services Australia will be bolstered as the federal government vows to deliver “robo-justice” to welfare recipients affected by the Coalition’s unlawful debt recovery scheme.
- Natassia Chrysanthos