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IBM's Watson AI software will be free for organisations to create customer service bots, which can talk to people about their COVID-19 queries.
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This tech giant is betting big on AI. But will companies pay for it?

AI agents are leading a “digital labour revolution”, this billionaire CEO says. But less than 5 per cent of his customers are paying for them.

  • David Swan

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Digital connections have proved vital for business in the pandemic.

Playbook to master the alphabet of business recovery

Over the past six months we have heard an enormous amount from business and government leaders as well as the media on how we live in a time like no other.

  • Mark Eggleton