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Insurance

How tech helps Australia’s largest insurer support customers when it matters most

Australia’s largest insurance company is working to future-proof its operations at every level.

  • Katie Cunningham

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Lachlan Hick lost a property in the Natimuk fire.

Telcos face renewed pressure after fire outages leave people stranded and desperate

In the wake of last year’s Tripe Zero outages, calls for telco security are growing again after firefighters and others lost connectivity while fighting blazes across the state.

  • Rachel Eddie and Alexander Darling
Queensland Premier David Crisafulli (far right) has slammed a copper thief at Deeragun for affecting telecommunications during severe weather.

Qld premier slams ‘lowlife’ copper thief as communications cut while cyclone bears down

David Crisafulli said the theft was “as low as you can get” after cables were cut in Far North Queensland as it braces for a cyclone.

  • Dominique Tassell
Optus customers across Brisbane have been unable to connect to the internet through the NBN.

Optus internet outage affects 95,000 and impacts Triple Zero calls in Brisbane

Optus internet outages affected residents and business owners across Brisbane, with the major telco admitting it is also impacted Triple Zero calls from landlines.

  • Marissa Calligeros
Optus chief executive Stephen Rue said he was accountable for the company’s failings but did not think Optus or its customers needed a change of leader.

Savaged Optus boss faces claims of misleading Senate

The telco will add 300 people to its Australian call centres and will on-shore its network operations in response to the fatal network failure.

  • David Swan
Optus will have to comply with the legislation.

Telcos forced to make network outages public in real time after Optus scandal

The real-time register could operate similarly to how energy companies provide live information and maps about outages on their websites.

  • Natassia Chrysanthos
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Communications Minister Anika Wells has called in the heads of the nation’s largest phone companies.

Telco heads hauled in to face angry government

Growing concern over the Optus Triple Zero outage has prompted the government to haul in the heads of the nation’s largest telcos ahead of the bushfire season.

  • Shane Wright
Communications minister Anika Wells speaks to media after meeting with Optus executives in Sydney.

‘I’m still a new minister’: Anika Wells under pressure over Optus saga

Anthony Albanese has publicly backed the communications minister in the wake of multiple Triple Zero outages and three deaths.

  • David Swan and Nick Newling
Former Wagga MP Daryl Maguire and former NSW premier Gladys Berejiklian

Corrupt? No big deal, Gladys. Collect a $200,000-a-year pension as you pass go

While even Gladys Berejiklian is handed $200,000 a year for life, state MPs should go easy on lecturing the public about budgets and tough fiscal decisions

  • The Herald's View
Thousands of customers were unable to reach emergency services on Sunday.

Triple Zero system under fire after Optus, Telstra outages

Fresh outages at both Optus and Telstra have disrupted emergency calls in multiple states, leaving thousands of people stranded.

  • David Swan and Daniel Lo Surdo