Online shopping
Retailers will be held responsible for what their chatbots tell you
As more companies turn to generative AI to communicate with their customers, experts say a generic disclaimer like “AI makes mistakes” isn’t good enough.
- Tim Biggs
Latest
The fast talker building a luxury travel empire
From subletting apartments to backpackers to launching an innovative luxury travel platform, Adam Schwab is the consummate entrepreneur.
- Trudi Jenkins
‘Abhorrent’: ‘Ghost store’ attempts to cash in on Bondi attack
The fake website, created nine days after the terror attack, claims its co-founder was shot in the tragedy. NSW Fair Trading is working to get it removed.
- Amber Schultz
I asked AI to do my Christmas shopping. Here’s how it went
As a gift guide writer, I like to think I understand the art of finding the perfect present, but can a bot do it better?
- Abby Seaman
We spent $69 billion online shopping last year, so why is delivery still such a nightmare?
Getting a barrage of delivery alerts for a package ordered online? It’s creating a dopamine-driven loop.
- Amy Molloy
Sold out by mid-November: The Black Friday shopping rules are shifting – again
Black Friday started well before November this year, with clever sales tactics and targeted campaigns driving FOMO and clearing stock ahead of schedule. Here’s what you should know.
- Jessica Yun
France leads charge against Chinese giant Shein amid sex doll scandal
French ministers are pushing for a broader crackdown on the fast-fashion powerhouse after the discovery of childlike sex dolls on its online marketplace.
- David Crowe
‘It’s an American thing’: The creeping commercialisation of Halloween in Australia
Australians are spending more than half a billion dollars at retailers such as Bunnings, Kmart, Shein and Temu to celebrate October 31. How did we get here?
- Jessica Yun
The Iconic once led the online fashion game. Now, it’s fighting to stay ahead
Rapid delivery, customer service, and now loyalty programs: these are the frontiers of e-commerce where fashion retailer The Iconic is fighting to keep its leading position.
- Jessica Yun