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Loyalty programs

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Until August last year, 75,000 frequent flyer points was enough for a one-way business class flight to South-East Asia with Qantas.

If you’ve been saving up your frequent flyer points, I have some bad news

Is it better to spend your frequent flyer points quickly or save them up over the years, hoping to cash them in for a luxurious bucket-list trip?

  • Chris Chamberlin

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Qantas has changed how its frequent flyer program works.

Frequent flyer overhaul: Why your ‘status’ now really matters

I’ve recently bought into all the fuss about “status” when flying – and it could prove to be a smart move for frequent flyers.

  • Nicole Pedersen-McKinnon
Qantas loyalty boss Andrew Glance, CEO Vanessa Hudson and CFO Rob Marcolina in Sydney on Thursday.

How to make the most of Qantas’ new loyalty rules

Qantas on Thursday unveiled a major change to its loyalty program, allowing members to earn status credits by spending on things like food and petrol. How can you benefit?

  • Chris Zappone
Frequent flyer points are likely to be one of the casualties in the fight over interchange merchant fees.

How to convert your Christmas spend into bulk Qantas points

It’s possible to turn seasonal expense into a (largely) free New Year excursion for you and your family via some aggressive frequent flyer strategies.

  • Nicole Pedersen-McKinnon
There is a whole ecosystem of businesses growing around frequent flyer programs.

Frequent flyer points mania expands far past airlines

In what’s estimated to be a $5 billion industry, a raft of businesses has grown to help customers navigate and exploit airline-linked benefits.

  • Chris Zappone
Billie Johnston, 8, who loves putting on makeup from Mecca.

Mecca defends signing up kids without parents’ permission

Australia’s largest beauty retailer runs a lucrative loyalty program – and primary school-aged children are becoming hooked on the rewards scheme.

  • Elias Visontay
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The narrowly targeted budget measures aim to help with costs including energy, health and housing.

Why it might be time to tear up your loyalty card

While I am someone who has always loved a bargain, I am cautious when it comes to loyalty programs.

  • Victoria Devine
A MY Edition Beauty Box for gold-tier members.

Battle Loyale: Why Myer and David Jones’ old rivalry has a new edge

Customer loyalty is the new frontier as Australia’s two biggest department store chains fight for shoppers.

  • Jessica Yun
Myer executive chair Olivia Wirth.

‘We’ve only just reset’: Myer’s appeal to youth flounders as profits sink

Customers and investors alike have punished Myer for its year of middling sales, higher costs and competition, and an ongoing robot warehouse bungle.

  • Jessica Yun
Airline loyalty card schemes, which on sell data to brokers, are being investigated as part of a review of data broker practices.

Warning to Australians who use credit cards to earn airline points

The generosity of rewards schemes could be scaled back if a proposal to ban surcharges for card transactions goes ahead.

  • Elias Visontay