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HSBC customer Katrina Qian was targeted by scams.

Scammers stole almost $50,000 from Katrina. Her bank offered her ‘goodwill’ instead of getting it back

Many Australian scam victims are in a seemingly hopeless battle to recoup devastating losses, while federal scam reforms “sit on a shelf”.

  • Aisha Dow

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A string of allegations has been made about HSBC’s failings to protect its Australian customers from scams.

‘Losses will continue to mount’: Bank staff’s security warnings before massive scam cost customers millions

HSBC customers lost more than $40 million to impersonation scams. The corporate regulator is suing the bank for failing to protect them.

  • Aisha Dow
ANZ chief executive Shayne Elliott is being replaced by Nuno Matos (right).

Australia’s newest big four bank boss has his work cut out for him

ANZ’s new chief executive, Nuno Matos, is largely an unknown entity in local banking circles and has a hefty to-do list waiting for him.

  • Ambereen Choudhury, Amy Bainbridge and Chanyaporn Chanjaroen
HSBC Bank Australia, its Australian subsidiary of HSBC, posted a profit of $409.8 million in 2023.

HSBC knew customers were being scammed but didn’t help even as fraud surged: ASIC

Australia’s corporate regulator alleges the banking giant failed its customers by taking months to investigate scam reports and freezing customers’ accounts and leaving them without access to their own money.

  • Aisha Dow
Sydney woman Sunni Wan is one of the victims still battling HSBC for compensation.

‘Dragged kicking and screaming’: Banking giant loses battle against scam victim

The decision by the Australian Financial Complaints Authority, which came after an investigation by this masthead, has come as a welcome shock to victims and consumer advocates.

  • Aisha Dow

‘Not a single care’: Victims of HSBC fraud say bank could have stopped the scammers

HSBC is a small player in Australia’s banking sector, but data suggests its customers have been heavily targeted by fraudsters. Those who have lost life savings wish the bank had done more.

  • Aisha Dow
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Wells Fargo has fired bankers for faking work.

Bankers sacked for faking work following rise of ‘mouse jigglers’

The US banking giant discharged members of its wealth and investment management arm after investigating claims that they were pretending to be busy.

  • Adam Mawardi
HSBC chief Noel Quinn at the bank’s headquarters in Canary Wharf, London.

World is at ‘tipping point’ after global debt binge, warns HSBC boss

HSBC chief Noel Quinn says countries risk being “hit hard” after allowing borrowing to balloon in the wake of the financial crisis and the pandemic.

  • Szu Ping Chan
HSBC's economic forecasts are among the most pessimistic of any global bank.

HSBC is under threat as tensions between the East and the West rise

HSBC’s roots lie in the financing of trade between the East and the West, but tensions between the two, coupled with some shareholder discontent, now threaten to tear it apart.

  • Stephen Bartholomeusz
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The heat is already on: What currency crises tell us about climate change

While we may “cope with it” for a while, there will come a point when we can’t — and the scale of catastrophe will be immense.

  • Paul Krugman