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As it happened: Optus outage affects millions of customers; RBA lifts interest rates to 4.35 per cent

Josefine Ganko and Caroline Schelle
Updated ,first published

Today’s headlines at a glance

By Josefine Ganko

Thanks for reading today’s live blog. To wrap up, here are the top news headlines of the day.

  • Millions of Optus customers were unable to access the internet or make or receive calls from 4am AEDT this morning due to a nationwide network outage. Services started to return at around 1pm, with Optus confirming all services were restored just before 6pm.
  • The High Court has ruled locking people in immigration detention indefinitely is illegal in a decision that overturns a 20-year-old precedent and could lead to the release of dozens of stateless detainees.
  • PwC is cutting hundreds of staff after Westpac ended a 20-year relationship with the embattled firm.
  • A meeting of over 200 ABC staff has heard complaints from across the newsroom about the way the public broadcaster has covered Israel’s war against Hamas.
  • This year is “virtually certain” to be the hottest in 125,000 years, as October broke global monthly heat records for the fifth time this year.
  • The top Matildas and Socceroos players will be able to earn up to $200,000 per year outside the World Cup cycle under a new collective bargaining agreement.

That’s all for now, the live blog will be back first thing tomorrow.

Optus services fully restored after nearly 14 hours

By Josefine Ganko

After a network outage that lasted well over 12 hours, Optus has confirmed that its services have been restored.

View post on X

Millions of Optus customers were unable to make calls or use the internet from around 4am this morning due to a major nationwide outage.

Network services were gradually restored from around 1pm, with Optus confirming all services were back up and running just before 6pm. In total, the outage lasted nearly 14 hours.

In a statement posted to X, Optus “sincerely apologise(d)” for the outage and thanked customers for their patience.

ANZ and Westpac follow NAB, lift rates on home loans and some savings

By Millie Muroi

ANZ and Westpac have increased interest rates for their home loans and some savings accounts following the Reserve Bank’s recent rate hike.

On Wednesday, ANZ and Westpac followed NAB’s move on variable home loans.

ANZ increased its interest rate on variable home loans by 0.25 per cent a year, effective from November 17. For owner-occupiers with a home loan of $450,000, their monthly repayments will increase by $70.

The bank also increased the rate available to customers on its digital offshoot Plus Save account by 0.25 per cent a year. The Plus Save account requires customers to meet certain requirements to receive the maximum interest rate on offer. Balances less than $250,000 will increase to 4.9 per cent a year, while balances $250,000 or over will increase to 3.75 per cent a year on November 16. The bank said it would continue to review other deposit rates.

Westpac also increased interest rates on its variable home loans by 0.25 per cent, effective November 21.

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Thunderstorm asthma warning issued for Melbourne

By Lachlan Abbott

In state news, Melburnians have been warned to prepare now for a potential thunderstorm asthma event as dark clouds move across Victoria following a relatively warm day.

VicEmergency issued the alert for northern, central and eastern parts of the state at 5pm. A separate thunderstorm alert has been issued for Melbourne’s outer east near the Dandenong Ranges where the most intense storm activity is expected.

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“People may experience asthma symptoms or difficulty breathing due to the combination of thunderstorm activity and high grass pollen levels,” the asthma alert said.

“If you’re experiencing wheezing, breathlessness, a feeling of tightness in the chest or a persistent cough, you may be having an asthma attack.”

A severe thunderstorm asthma event overwhelmed Melbourne hospitals in November 2016, leaving 10 people dead and triggering 1,900 calls to Ambulance Victoria.

Pacific Islands Forum ramps up as Albanese touches down

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Anthony Albanese has joined more than a dozen leaders for the Pacific Islands Forum in the Cook Islands.

The prime minister arrived in Rarotonga on Wednesday for three days of talks with leaders of a region he has described as family.

In a post on X, formerly Twitter, Albanese used similar language, calling the Pacific “our home”.

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This year’s leaders meeting aims to put Pacific splintering in the past while tackling thorny issues of climate change, geopolitical challenges and nuclear issues.

Optus CEO faces pressure to resign after second crisis in 13 months

By Josefine Ganko

Optus CEO Kelly Bayer Rosmarin is facing pressure to resign following criticism of her handling of two major crises at the telco.

A network outage that started at around 4am this morning is still impacting many Optus customers. The outage comes just over a year after Optus was the target of a cyberattack in October 2022. Bayer Rosmarin was also criticised during that incident for her handling of communication with customers who had personal data stolen.

In an interview with Deborah Knight on Sydney’s 2GB, Knight asked Bayer Rosmarin why she was “missing in action” for hours after the outage began at 4am this morning.

Bayer Rosmarin replied that Optus has “had messages out since the beginning” including “messages on our website”, to which Knight pointed out that many of those impacted did not have access to the internet to view the website because of the outage.

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Scientists testify in Torres Strait climate case

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Torres Strait Islander elders are fighting for their lands, culture and existence in the first climate class action brought by Australia’s First Nations people.

With rising sea levels and other effects of climate change threatening their islands and way of life, elders Pabai Pabai and Paul Kabai launched a Federal Court case against the federal government in October 2021.

The elders are arguing the Commonwealth owes a duty of care to Torres Strait Islanders to take reasonable steps to protect them from the harms caused by climate change.

First Nations leaders from the Torres Strait Uncle Paul Kabai (left) and Uncle Pabai Pabai (right) have launched a climate case against the Australian government.Joe Armao

The court held on-country hearings on Badu, Boigu and Saibai islands in June, and Cairns in July and has moved to Melbourne from today.

October breaks heat record, 2023 on track to be warmest year on record

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This October was the hottest on record globally, 1.7 degrees warmer than the pre-industrial average for the month — and the fifth straight month with such a mark in what will now almost certainly be the warmest year ever recorded.

October was 0.4 degrees warmer than the previous record for the month in 2019.

“The amount that we’re smashing records by is shocking,” Samantha Burgess, deputy director of the Copernicus Climate Change Service, said.

October 2023 was the hottest October on record.Dion Georgopoulos

After the cumulative warming of these past several months, it’s virtually guaranteed that 2023 will be the hottest year on record, according to Copernicus.

NAB lifts rates on home loans and some savings accounts

By Millie Muroi

National Australia Bank will pass on the Reserve Bank’s latest interest rate rise to mortgage customers in full, while also lifting rates on a key savings product.

NAB has announced it will pass on the Reserve Bank’s latest interest rate rise.Bloomberg

NAB said on Wednesday it would increase its standard variable home loan interest rate and Reward Saver bonus interest rate by 0.25 per cent from November 17. Reward Saver accounts require customers to meet certain conditions to receive the maximum or “bonus” interest rate which, following the increase, will be 5 per cent a year.

It comes after the Reserve Bank lifted the cash rate by 0.25 percentage points on Tuesday to 4.35 per cent — its first rate rise in five months.

NAB Group Executive for Personal Banking Rachel Slade encouraged anyone concerned about their finances to reach out to their bank as soon as possible.

“While most of our customers are in good shape, there may be some people who are more concerned about the first rate rise since mid-year which is why it’s crucial to reach out to your bank as soon as you can,” she said.

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Pauline Hanson should apologise for ‘despicable race-based’ remarks: Larissa Waters

By Olivia Ireland

Greens Senator Larissa Waters has given a three-minute statement in the Senate over comments One Nation’s Pauline Hanson allegedly made towards Greens Senator Mehreen Faruqi telling her to leave the country.

“On Monday evening in this chamber, in the course of debate on the counter-terrorism bill, Senator Hanson’s contribution was awash with racist language including despicable race-based personal remarks about Senator Faruqi that should be withdrawn and that Senator Hanson should apologise for,” Waters said to the chamber.

Senator Hanson said: “Senator Faruqi, I will tell you again, if you don’t see yourself as loving this country and abiding by the laws of this country … I will actually take you to the airport and put you on a plane and wave you away.”

Senator Mehreen Faruqi during question time in the Senate on Monday.Alex Ellinghausen

Waters said the remarks were in breach of a standing order to not personally reflect on a senator and were also in breach of the behaviour code for Australian parliaments.

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